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Our Location

Room 2303, Flat 3, 23/F
Lucida Industrial Building
43-47 Wang Lung St.
Tsuen Wan, Hong Kong

Phone & Fax

Tel: (852) 2720 7766
Fax: (852) 2778 7331

Email Address

innovax@string-tag.com

Working Hours

Monday - Friday: 10:00 - 18:00 HKT
Saturday & Sunday: Closed

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Our Location

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Frequently Asked Questions

Common Inquiries About Our Products and Services

What is the minimum order quantity?

Our minimum order quantity varies depending on the product type. For standard products, we typically require a minimum order of 500 units. For custom products, the minimum order quantity may be higher. Please contact our sales team for specific information about your product of interest.

What is the lead time for orders?

Standard products typically have a lead time of 2-3 weeks from order confirmation. Custom products may require 4-6 weeks depending on complexity and quantity. Rush orders may be accommodated with an additional fee, subject to production capacity.

Do you offer samples before bulk orders?

Yes, we offer samples for most of our products. Sample fees may apply, which can be credited toward your bulk order. For custom products, we typically provide digital mockups for approval before producing physical samples.

What payment methods do you accept?

We accept various payment methods including bank transfers, credit cards, and PayPal. For new customers, we typically require a 50% deposit to begin production, with the balance due before shipping. Established customers may qualify for credit terms.

Do you ship internationally?

Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on the destination and shipping method. We work with several international shipping partners to provide cost-effective and reliable delivery options.

Ready to Discuss Your Project?

Our team is ready to assist you with your manufacturing needs.

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